DATARMA · Your account

Delete your DATARMA account

DATARMA by ENACCS Communications Inc. · For every DATARMA app

The short version. You can delete your DATARMA Cloud account yourself, in the app, at any time. If you can't open the app, email us and we will delete it for you. Files on your own phone, computer and drives are never touched.

1. Delete it in the app

  1. Open DATARMA and sign in to your DATARMA Cloud account.
  2. Open Settings (the gear at the top).
  3. Under DATARMA Cloud account, choose Delete my account…
  4. DATARMA asks twice if you are sure. Then type your DATARMA Cloud password and a new 6-digit code from your authenticator app, and choose Delete my account.

The steps are the same in every DATARMA app, on a computer or a phone.

2. Or ask us to delete it

If you can't sign in or no longer have the app, email support@enaccs.com from the email address on your account, with the subject Delete my DATARMA account and your DATARMA username. We may ask a question to confirm that the account is yours. We delete the account within 30 days.

3. What is deleted

  • Your account: username, email address, sign-in details and two-step verification.
  • All your cloud backups. They were encrypted on your device, so we could never read them.
  • The shared vaults you own, and your sharing settings (My people, groups and blocked senders).
  • The list of devices signed in to your account.

4. What is kept, and for how long

  • Records we must keep by law, such as tax records of purchases.
  • Encrypted server backups: copies in our own encrypted server backups are overwritten within a further 35 days.
  • Technical logs (IP address, device type, app version, times and errors of requests) are kept for 90 days, to keep the service secure.

Everything else is deleted within 30 days of your request. Deleting an account can't be undone.

5. Before you delete

  • Your own files stay. Files on your phone, your computer and your drives, and the backups you keep there, are not touched.
  • Cloud backups are gone for good. Make sure you have another backup of anything important first. You can bring them back to your own device first: in the app, open Save and choose Restore everything…
  • Cancel your subscription too. Deleting your account does not cancel a subscription bought in a store. Cancel it where you bought it: Google Play, the App Store, the Microsoft Store, or with the link in your DATARMA receipt email.

Delete only some of your data

You don't have to delete your account to remove data. In the app you can delete your cloud backups and the shared vaults you own at any time. Deleted cloud backups are removed from our servers and, within 35 days, from our encrypted server backups.

Contact

ENACCS Communications Inc. · 7901 4th Street North, Suite 300, St. Petersburg, Florida 33702, USA · support@enaccs.com · DATARMA Privacy Policy